Retail Security

Individualized complete solutions for retail and jewelry sectors

The PROTECTAS Retail Power Package covers all the needs of the retail sector when it comes to security and helps to reduce annual inventory discrepancies by up to 50%.

There are four possible main causes of inventory shrinkage in the retail sector.

The first one is classic theft, which accounts for approximately 42.4%. This includes primarily theft by persons who cannot resist the seeming opportunity offered to them, and larceny carried out by professional thieves.

In addition, 35.3% is attributed to disloyal or dishonest employees who enrich themselves at the expense of their employer.

Internal administrative errors such as accounting mistakes, erroneous labelling and faulty processes are responsible for around 16.9% of the entire inventory shrinkage.

The remaining 5.4% is due to fraud perpetrated by suppliers and dealers.

The strength of our security concept lies in its focus on assessing as many eventualities as possible and factoring them in using security analyses. Thanks to the modular design of our various specialized and standardized services, we can offer individualized complete solutions that are tailored to a specific client. In conjunction with our Integrated Security Solution (Combined Contract) approach – which is a combination of humans, technology and financing – the client can reduce costs and increase security at the same time. This has turned PROTECTAS into the top security partner in the retail sector.



Specialized retail

Investigation

We carry out undercover investigations of fallible employees and suppliers in the areas of theft, fraud and other crimes.

Store & city detective

We observe customers to identify suspicious individuals and catch the perpetrator in accordance with the legal provisions in the event of a theft.

Security checks

We check the security of the points of sale and make recommendations for improvements.

Inspection of persons and belongings

We carry out spontaneous inspections of sales staff when they leave the point of sale and check if employees have taken sales items without permission.

Mystery shopping

Trained observers act as normal customers and evaluate the qualitative overall impression on the basis of a previously established catalogue of precise criteria.

Test purchasers

Our test purchasers check to see whether the purchased items are actually entered as a “sale” or if the money is simply taken.

Test thefts

We act as “shoplifters” and attempt to remove items from the point of sale to test the alertness and the location of the sales staff.

Power training

Our targeted training of the entire sales staff in the area of “shoplifting” increases awareness and alertness, and raises the motivation of participants.

ProVision video surveillance

With our multifunctional store surveillance screens, we combine classic video surveillance with electronic product marketing.

Security technology

Together with our partners, we offer an entire range of security technology for clients wishing to install everything from alarm systems and fire alarms to video cameras or emergency call systems.

System solutions

IKOAS is an internet-based tool that we make available to our clients. This system ensures transparency and reporting between the client and the contractor. IKOAS records which activities are carried out for you at which location.

 

High risk

Qualified doormen

Our well-trained security personnel monitor the entrance to the point of sale, relieve the sales staff of this task and implement suitable measures during incidents.

Crime-protection training

Our training concept, which is continually being expanded and improved, ensures that your sales staff will be equipped to respond competently in extreme situations and react correctly during serious incidents.


 

PATROL

City & Centre PATROL

Our specialized patrols on foot monitor the stores within shopping zones or shopping centres and prevent or limit damage or loss to the client’s property through their presence.

PROTECTAS SA for Douglas: Tried and trusted

The thirteen branches of Douglas cosmetic shops in Switzerland stock the world’s best beauty products, exclusive perfumes and high-end make-up products on their shelves – all of which are beloved by customers, but also beloved by thieves. In 2009, PROTECTAS SA took over responsibility for security in all thirteen branches. Since then, the value of shoplifted goods has halved. Much to the satisfaction of Angelika L., head of Douglas in Switzerland. She is convinced that shop security is an important topic and one that deserves to be in specialist hands. After all: “If you have a sore throat, you don’t go to the dentist.”

Training for luxury retailers

For luxury retailers, security means training, prevention and awareness. Customized security training for employees and flexible response from PROTECTAS City Patrol are helping Montblanc to address the risk of robbery at their Zurich stores.

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