Having a single security provider helps Czech bank optimize cost and resource allocation

When Ceska Sporitelna’s Security Director, Zdenek Machacek, issued a tender for a complete security outsource in 2004, the Czech bank had had three main and, 70 additional security suppliers and no effective way to analyze security costs or effectiveness at its 637 branches.

“The existing security operation was functioning but it was inefficient with little transparency regarding costs. We had about 70 employees spread out all over the country handling security, so finding the right person for the right answer was a complicated process,” recalls Machacek. “There were also a huge number of suppliers, both local and national.

“We wanted to have one strong security provider that could deliver all of the security services for the bank (so called “physical security”). We wanted a company that could provide us with an analysis, integrate the security suppliers and finally implement the new solution.”

Wider, more efficient coverage with analysis

A security risk analysis by Securitas showed that the number of branches with a permanent security presence could be reduced. That allowed Securitas to create a flexible solution that could cover more branches. The solution combines shared staff, mobile patrols and call-out patrols. Securitas security officers also help open and close some of the branches.

“Naturally, a high priority for us at the bank is that all of our employees feel safe and comfortable. With the prior solution, most branches were not looked after. Now, with broader coverage and the possibility of using the resources of Securitas at any given time, we’ve created a more comfortable working environment for our people.”

Improved cost structure become a model

The last piece of the puzzle was to improve the cost structure. Previously, there were a lot of costs hidden in internal cost pools, but now, with Securitas responsible for all costs related to physical security, the costs are right out in the open.

Security Director Machacek indicates that he’s pleased with the outcome: “We have seen some significant changes already, and every day is a new day, with new challenges. The implementation of the security solution has definitely been in line with our expectations, and we have come to realize that one of our biggest challenges along the way was to change people’s perceptions and views on security.”

In fact, the program was so successful that it served as part of the basis for a centralized procurement project for the bank’s parent company, The Erste Bank Group. The outputs and findings of our solution will be generalized and will become the starting point within the “best practice. I would like to say that it was an exciting project to participate in.”

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