Call-out services/Response services

An alarm response officer is called out in response to various types of emergencies.

When an alarm of some kind is triggered at a customer’s premises, one of our alarm response officers – often from a special call-out division – responds and acts according to predetermined instructions at the location. This usually involves checking the exterior and interior of the customer’s building or facility. The officer is in constant contact with the alarm monitoring center and can if necessary alert the police or fire department. If required, the officer will contact on-call personnel, such as a plumber in the case of a water leak. Other call-out services might be of a medical nature. If a person is injured at work a security officer can provide basic first aid until an ambulance or medical assistance arrives or can assist with transportation.

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