Compliance Services

New laws and regulations, along with internal corporate directives, have made this service very important in making sure that policies put into place are being adhered to by personnel and employees. At Pinkerton, we make sure that territories or whole regions that must be monitored are effectively and efficiently watched over. The following are some of the services we render under this discipline.

Compliance Programs

Compliance Audits

Pinkerton researchers conduct comprehensive audits of retail operations, service establishments, and other field offices to help ensure compliance with a host of state, local, corporate, and industry policies. These site visits may be concerned with merchandise presentation, adherence to safety and loss prevention guidelines, accuracy of signage, and product replenishment. This information can then be used to evaluate compliance, direct further investigation efforts, and prevent loss.

Safety and Security Audits

Helping to protect clients from avoidable risks and liabilities, Pinkerton provides safety and security audits. Our investigators review physical environments, searching for infractions or violations of safety, fire code, lighting, and building access. They will also observe and report on operational practices.

Retail Solutions

Customer Service Mystery Shopping

An operational audit used to demonstrate to businesses the public view of their operations, Pinkerton's mystery shopping service utilizes discreet, specifically trained field representatives and investigators to post as real customers. Following the mystery shop, our clients are provided with objective information about service levels and compliance with company procedures.

Marketing Data Collection

Assisting our clients with assessing their marketing strategies, Pinkerton's researchers obtain the pricing information of specific products in multiple markets. Clients often use this information to establish or adjust pricing to ensure the compliance of retail outlets with manufacturer suggested pricing guidelines.

Pinkerton standing "army" of approximately 5,000 field auditors and investigators are deployed for various functions which require large scale reporting and the ability to collate and present the collected data in a coherent format.

Other Services:

• Exit Interviews
• Open/Close Services
• Hotline Management