This position provided strong business leadership, ensures world-class Client Service delivery and manages security operations to achieve both service and financial objectives. The Branch Manger position is ideal for those with an entreprenueral and technologically savvy approach to business.
Provides leadership for assigned Branch; ensures delivery of quality services; manages operations efficiently to achieve service and profitability objectives. Coordinates and directs new client transitions. Implements client satisfaction drviers. Coaches, trains and develops field managers and supervisors. Promotes client and employee retention initiatives.
All funcitons, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.
Ensures the delivery of high quality customer service through regular contact with clients in order to build and improve relationships; ensures thats service standards are consistent with customer's expectations; evaluates service quality and initiates corrective action as necessary. Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
Constantly approach new potential clients in order to establish a future working relation and new business. To be proactive in identifying and developing new business opportunities from potential and existing clients, for both permanent and Ad Hoc services.
Analyze operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability.
Recruits, selects, orients, trains and develops high calibre staff; plans, assigns and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
Ensures scheduling is handled effectively to meet client requirements while controlling labour costs; reviews site reports to ensure post orders and client directions have been followed.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
5 years or more experience in a field related to the security industry and/or business management, and reasonable experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Preferably managers focusing in sales, security, protective services or similar.
Experience from security systems and installation companies preferred.
Candidate should preferably possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.