Liverpool John Lennon Airport

In 2010 Securitas were awarded the contract to provide security solutions to Liverpool John Lennon Airport. Securitas Transport Aviation Services (STAS) provide a full provision solution to the airport, delivered through an experienced, knowledgeable team consisting of a Station Manager, Duty Managers, Team Leaders and Agents.

Securitas Transport Aviation Services (STAS) provide a full provision solution to the airport, delivered through an experienced, knowledgeable team consisting of a Station Manager, Duty Managers, Team Leaders and Agents.

The range of duties carried out begins as soon as passengers enter the airport;

  •  Passenger and Baggage screening
  •  Cargo screening
  •  Travel documentation control
  •  Aircraft search and guarding
  •  Access control

As with many airports, compliance is high on the agenda. When Securitas took over the contract three development objectives were identified, compliance, processes and customer service.

Each objective is carefully measured through a customer survey that is carried out by the airport. Liverpool John Lennon Airport and Securitas reported that the feedback received, detailed scores averaging at 97% for over a year, Stephen Taylor, Head of Security and Terminal Operations explains "We are making great strides, we have come on leaps and bounds from where we were and the customer service element has improved significantly".

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