Northumberland, Tyne & Wear NHS Foundation Trust

Securitas were awarded the contract to provide Security solutions to the Northumberland, Tyne and Wear NHS Foundation Trust (NTW/NHS) in August 2009.

The trust was looking to greater control its security provision across the 7 NTW/NHS hospitals through one provider. They were looking to achieve greater efficiencies and felt they could replace the need for NHS night time porters.

Working with the client, a thorough induction programme for Securitas Officers ensured that the new team soon become comfortable in working within the unique environment of a mental health Hospital.

The team spent time with nurses and patients and gained a greater knowledge and understanding of the needs of all parties. As the contract developed it was key to its success that Securitas and the NTW/NHS worked closely to adapt and innovate as the need arose. Ian Ross Service Manager – general services at NTW/NHS praised the Securitas approach to the contract. “Over the last 2 and half years Securitas and the NTW/NHS trust have developed and grown to become a true partnership by working together as a team with two way dialogues. Securitas have responded magnificently to all my immediate concerns.”

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