The Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust

Securitas began providing manned guarding to QEH in 2012 when the in-house resource struggled to cope with the amount of violence and aggressive behaviour occurring on a day-to-day basis.

Seven permanent security officers and four regional security officers deliver a total of 336 hours per week across the site, which is manned 24/7.

Officers are on duty in the busy Accident and Emergency Department to typically deal with intoxicated, and disruptive patients waiting to be seen. They also support nursing staff on specific wards where they may be at risk from unpredictable and aggressive patients. “The officers are there to support staff with patients who may be confused or have a lack of capacity,” said Gary Morris, the hospital’s Security Management Specialist. “This could be as a result of conditions including dementia and Alzheimer’s, head trauma or an adverse reaction to medication and, in extreme cases, nurses can be at risk of physical and sexual assault. Officers will sometimes even have to remain on a ward and conduct a bed watch on a particularly aggressive patient.” Gary says he regularly receives positive feedback and is asked to pass on his thanks to officers from staff, patients and visitors alike. “We have had many incidences when officers have really gone above and beyond their call of duty to deliver an excellent service” he explains. “We recently gave one officer a commendation for assisting a mother who didn’t quite make it to the delivery suite in time to give birth!”

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