Organization

All business is local, which is why we've developed our organization laterally. By establishing many independent, local units, we've created a strong base for the entire organization, one that is flexible and customer-oriented. To make informed decisions and maintain good working relationships, decision-makers need to stay in touch with the day-to-day aspects of business. It's our goal to never have more than three (management) levels between an individual guard and the Regional President. The Regional President, Divisional President and Chief Executive Officer communicate directly and frequently.

Many Branch Offices
In the United States there is one organization for National and Global accounts, 10 geographical regions and three specialty regions (Automotive, Government Services and Energy).  Altogether there are about 450 Securitas branch managers in the United States. The offices operate independently, making decisions based on local markets and demands, so our customers get the attention and results they need, wherever they are. And as volumes increase, we create new offices on the same level in the organization. That way we stay close to our customers and remain flexible.

Dynamic Local Managers
Our organization wouldn't be what it is today without strong local leadership. Each of the 450 local managers takes full responsibility for his or her office's customers as well as the sales and results, which means that their dedication and motivation is genuine. Collectively, the local offices are the driving force behind the entire business.

SpecializedService Excellence
To assure consistency in our level of service, Securitas USA employs one common set of service delivery tools as part of its Service Excellence program.  This program is the primary quality assurance program for the company. We believe that quality service delivery is driven at the local office team level, close to our clients.  As a service company, we know that quality must be built into the service offering.  To us this means that everything we do must help to deliver the service outcomes that our clients value.

Delivering world-class service relies on three key components:
• Service Commitment – our organizational approach for assuring client satisfaction
• Service Level Management – our account management approach for using tools and measures to assess and report the level of service we deliver to each client
• Performance Management – our operational approach to addressing service level and cost

We believe all service is local because it is assessed at the point of delivery.  We have focused on building effective working relationships with our clients – relationships that are based on strong local offices with responsive management and a security team who is committed to service.