One-stop shopping for Office Depot’s security needs

When Office Depot opened the Company’s first three stores in Puerto Rico in 2007 and early 2008, the global organization turned to Securitas for its security needs. While the office supply giant was new to the region, Securitas was not, and thus, able to provide not only trained local officers but also an insider’s guide to the territory’s security needs and practices.

Because Office Depot and Securitas were already working together in the U.S., Securitas was able to brief its staff on Office Depot and its objective of providing top notch service and security at every location. “Securitas did a great job of translating Office Depot’s business and security needs to a different language and culture,” said Kevin Ach, Director of Loss Prevention for Office Depot.

Specialized Service for a Variety of Needs

Office Depot is a multi-channel retailer with more than 1,200 stores in the United States and Canada, a dedicated sales force, top-rated catalogs and a billion dollar e-commerce operation. To provide Office Depot the appropriate amount of security company-wide, Securitas provides a multi-faceted approach of services tailored for the specific needs of each business division. 

 Local Response under a National Contract

One of the most impressive – and important – benefits to Office Depot of working with Securitas is their ability to provide consistent, top-notch service at a moment’s notice under a set contracted rate. “We measure success by timeliness – when we need a security guard at a location, we need the person there on time and at a reasonable rate,” said Ach. “With Securitas, we feel we have a great rate and that the company has done a good job at keeping quality and cost in hand together.”

The national contract also means Ach is one phone call away from solving any security issue that may arise. “One thing I’ve always liked about Securitas is the ownership they’ve given to my account manager,” said Ach. “I can call him at any time and he provides the customer service that we expect, which is fantastic.”

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