Global and National Accounts
The Securitas Global and National Accounts group serves the specialized needs of large clients both in the United States and on a global basis. Over the years, the group has grown and evolved to become a proven and consistent model for delivering world-class security services.
Our service delivery model is organized into industry specific vertical markets, each led by a National Accounts vice president dedicated to developing and implementing an account structure that complements and enhances each specific client organization. More than just marketing, sales or transition leaders, these vice presidents remain engaged in ongoing account development including selection, training and coaching of account management personnel; facilitating the sharing of best practices; benchmarking among clients; developing value-added service strategies targeted specifically for that industry segment; and assuring consistency and standardization of services across the entire account.
Current vertical markets within the Global & National Account portfolio include:
• High Tech
• Financial Services
• Critical Infrastructure
• Facility Management
Many National Account clients are expanding worldwide and expect a global security solution. To meet the global growth expectations of our clients, Securitas USA’s Global & National Accounts group works with a two-tiered global service delivery model.
For service requirements in Europe, Central/Latin America, Southeast Asia, China, India, the Middle East and Africa where Securitas USA affiliates currently operate, the vertical market vice president and global account manager work directly with Securitas USA’s counterparts to arrange services and consistent communication, performance management and support functions. Securitas personnel in these countries are integrated into the global and national client/account management team and operate within the same contractual and service excellence framework as their U.S. counterparts.
In countries outside the scope of Securitas USA’s current footprint, the Global & National Accounts group has established alliance partnerships with local security providers to meet the needs of its clients. These alliance partners contract directly with the client organization or with Securitas USA affiliates, depending on country laws or client preferences. Roles and responsibilities, personnel and training standards and management and oversight accountabilities are clearly defined and the Global & National Accounts group maintains the primary relationship with the client.