National Communications Center

Securitas Security Services USA, Inc. has a state-of-the-art, National Communications Center (NCC) in Parsippany, New Jersey that operates 24 hours a day, 7 days a week.

The NCC performs after-hours telephone support and alarm response functions for Securitas USA as well as manages the Company’s PoCo Post Confirmation System and provides a single point of contact for the Company’s National Temporary Service program.

The NCC is staffed by well trained operators who are employees of Securitas USA. The center is assured of continuous operation through its own uninterrupted power supply, back-up diesel electric generation, multiple telecommunication providers, and redundant database servers. Additionally, there is a full-capability disaster recovery hot site available for emergencies ensuring that the Securitas National Communications Center is always available and online.

The NCC is equipped with cutting-edge telephone and computer technology; this helps to ensure that calls are placed into proper priority queues and handled in accordance with operating procedures. All NCC activities conform to published service levels and are documented in a permanent database. Securitas USA Branch Offices receive computer generated detail of NCC activities on a daily and weekly basis. All calls are recorded and stored for one year. Recorded calls are available for individual review and can be sent via e-mail as WAV files.