Meeting unique hospitality security needs in New England

Hospitality Security | Shield Hotels Group

Challenge: Balancing the needs of the hotel’s transitional guests with the safety and comfort of the paying guests.

A part of the Shield Group, The Howard Johnson in Holyoke, MA participates in a state-run program providing immediate housing for at risk populations. As the program expanded this situation became unmanageable for the hotel staff and assistance was sought from Securitas.

Solutions:

  • Round the clock coverage from Securitas officers provided a deterrent. The officers’ training has helped them diffuse tense situations and personality conflicts.
  • Access Control was significantly tightened when cameras were added and monitored on-site.
  • SecuritasConnect tablets help document patrols and record incidents. Hotel staff receive alerts of potential issues, and can change post orders as needed.

Result:

Calls to local law enforcement have decreased as the Securitas officers are able to address issues in-house. The officers help document problems during patrols, this both keeps the program compliant and creates a paper trail if state assistance is required.

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