Remote alarm verification minimizes the time-to-action when an incident occurs. Regardless of whether you are experiencing a potential break-in, a perimeter intrusion or fire, our operators use live video to analyze the situation as it happens and to prevent or minimize the damage.
Operators using live video feeds
Usually, the monitoring center’s first response to an alarm is to dispatch security officers to the scene, since the operators are unable to see what is happening and assess the incident themselves. With remote alarm verification, a live video feed puts the operators on the scene instantly.
With an ongoing incident, the operators can intervene, for instance via loudspeaker messages or by using lights on the scene to prevent damage from occurring. Security officers can be dispatched simultaneously, and the authorities notified. While the officers and authorities are on their way, operators can give them critical real-time updates as the situation unfolds.
Increased situation awareness
The live video feed enables the operators to identify the situations where it is necessary to act. This allows them to avoid unnecessary dispatches by handling the alarms remotely and leads to a reduced number of call-outs and optimized use of resources.