Dialog leads to improvement
Continuous and proactive dialog with stakeholders
Securitas encourages a continuous and proactive dialog with our stakeholders in order to better understand their expectations and to identify areas that we need to develop further. We meet many of our stakeholders regularly during the course of our daily work, and our aim is to be a responsible, honest and transparent company.
Working conditions our top priority
On a regular basis, external and internal stakeholders, including clients, employees, investors, suppliers and NGOs are invited to participate in our survey about our sustainability work and communication.
The 2019 survey included questions about what sustainability areas Securitas should focus on, how well the stakeholders think we perform in these areas and finally, their view on how sustainable we are as a company.
The results indicated areas that have also previously been considered prioritized:
Decent working conditions
Health and safety
Compliant business practices
Diversity and equal opportunity
These topics were included in the discussions and dialogs we had with our
main stakeholders in 2020, to ensure that the prioritization is still valid.
We also regularly meet with different stakeholders, such as union representatives and investors.
Development of the sustainability work
We continuously work to improve our communication in the area of sustainability, for example, by providing more quantitative and qualitative data regarding the company's results.
With the feedback provided by our stakeholders we further developed the measuring and disclosing of performance indicators and have completed a sustainability report prepared according to the Global Reporting Initiative (GRI) sustainability reporting standards for 2020.
Regular client surveys
Clients are an important stakeholder group and client satisfaction surveys is another way of maintaining a constructive dialog with this group.
The three key conclusions from surveys conducted in 2020 are:
- Service quality – most clients are satisfied with the service quality
- Problem solving – problems are solved quickly
- Communication – more communication to make things easier for our clients
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