Dialog leeds to improvement
Securitas encourages a continuous and proactive dialog with our stakeholders in order to better understand their expectations and to identify areas that we need to develop further. We meet many of our stakeholders regularly during the course of our daily work, and our aim is to be a responsible, honest and transparent company.
Working conditions our top priority
On a regular basis, external and internal stakeholders, including clients, employees, investors, suppliers and NGOs are invited to participate in our survey about our sustainability work and communication.
The 2019 survey included questions about what sustainability areas Securitas should focus on, how well the stakeholders think we perform in these areas and finally, their view on how sustainable we are as a company.
The results indicated areas that have also previously been considered prioritized:
Decent working conditions
Health and safety
Compliant business practices
Diversity and equal opportunity
The areas where the stakeholders think that Securitas performs best included complaint business practices/anti-corruption, human rights, decent working conditions, and privacy and confidentiality. A clear majority (76 percent) of the stakeholders also confirmed that Securitas understands their priorities and expectations.
We also regularly meet with different stakeholders, such as union representatives and investors.
Development of the sustainability work
We continuously work to improve our communication in the area of sustainability, for example, by providing more quantitative and qualitative data regarding the company's results.
With the feedback provided by our stakeholders we further developed the measuring and disclosing of performance indicators and have completed a sustainability report prepared according to the Global Reporting Initiative (GRI) sustainability reporting standards for 2019.
Regular client surveys
Clients are an important stakeholder group and client satisfaction surveys is another way of maintaining a constructive dialog with this group. The three key conclusions from surveys conducted in 2019 are:
Service quality – most clients are satisfied with the service quality
Training – training of the security officers can be further improved
Communication – more communication to make things easier for our clients