Bosnia and Hercegovina
Canada (English) and Canada (French)
Guidelines and user rules for Securitas Workplace
Version 2.0 (last updated 2018-10-18)
All of the Workplace guidelines are intended to facilitate learning and information exchange. As a Securitas employee, you set an important example for your colleagues. Workplace gives you the chance to tell your story and to create interest in your work. Even if you personally don't find Workplace particularly beneficial, it's important that you contribute; your knowledge and experience can mean a lot to someone else. It can be an opening to new contacts and an exchange that benefits you as well; there's a good chance that you'll find like-minded people to interact with who share your interests. In other words, Workplace can help you find inspiration, news and facts about subjects that interest you and are relevant to your field.
Workplace allows you to be in direct contact with your colleagues around the clock, but don't expect that everyone will answer you immediately.
Much like other social contexts, you'll get the most out of things by being polite and accommodating. If you wouldn't say or do it in the break room, don't say or do it in Workplace. Everyone is responsible for maintaining a civil tone in the groups and discussions.
- Use correct grammar and spelling.
- Be personable in your communication, but remember the difference between personal and private.
- Invite others to participate in dialogue and discussion. Comment on and otherwise acknowledge others' posts.
- Respond to the interest others show in you and what you've written.
- Speak up in a respectful manner if you think someone might be wrong or misinformed.
- Respond to those who show interest and engagement when you pose questions or ask for input.
- Use emojis to add nuance and clarification to what you write – this can reduce the risk of unnecessary misunderstandings.
- Publish or share
- discriminatory content, slander, personal attacks, insults, threats against ethnic groups, sexist remarks and other harassment
- unlawful descriptions of violence and pornography
- criminal requests.
- Use profanity and upsetting remarks.
- Post gossip or unverified information.
- Publish personal information about colleagues and share photos of your colleagues without first obtaining their permission.
- Post political statements that have no direct bearing on our operations.
- Use Workplace to talk about what you do in your free time – this is, above all, a work tool.
- Share irrelevant or purely personal posts in a group; the latter belong on your own timeline. Respect a group's description and purpose.
- Tag @all in your posts!
- Start group chats for entire regions or businesses. You're welcome to use the chat function to communicate with individual colleagues in small groups, but don't send general messages to large groups of people who aren't expected to answer or respond in any way.
Information security and the importance of operational security
Workplace is an internal Securitas platform and only employees have access to what is written and published there. Because it's used on private devices, there's a larger risk than with traditional internal communications systems that unauthorized persons can gain access to the platform; someone can lose their personal phone that isn't password protected, for example. It's incredibly important that everyone is aware that in the wrong hands, certain information can hurt us or our customers. For that reason, it's forbidden to publish secret or sensitive information on Workplace (specified further down in the document). All users need to be aware of this, and it's every user's responsibility to maintain our information security by reminding their colleagues about the following rules.
Anything that breaks the rules should be reported immediately to the system administrators by flagging the post (click on the three dots in the upper right corner of the post and choose "report post".
- Publishing private information is not allowed, whether about how we work or about our customers; only public and internal information is permitted. Public information is factual information published freely within and outside Securitas (such as policies and press releases); internal company information, however, retains a certain amount of sensitivity for Securitas (documents in our management system, among others).
- You may not publish or share sensitive information regarding the business, our work and other employees. This can include prices and contract information, business strategies, instructions regarding work practices or equipment, etc. A rule of thumb: if we don't talk about it openly, don't post it on Workplace.
- Don't publish customer information on Workplace. It's no secret that certain businesses or organizations are our customers, but we never discuss the services we provide or how they're staffed. Don't post about events at a specific assignment, either. Instead, talk about your experiences without identifying the customer.
- Publishing pictures taken inside our customers' property or in the surrounding areas is not permitted. Exceptions are pictures taken from places accessible to the general public, for example, a picture of a store taken from the customer parking lot.
- If you want to discuss vacancies: create a group that consists of interested parties or use Workchat; instead of the customer's name, use something like position codes or districts/shift-ID.
- Information in the form of text, pictures and videos that have been published on Workplace may not be copied, shared, displayed and in any other way made accessible to anyone outside of Securitas.
- Your login credentials may not be shared with anyone else and should be protected as a valuable document; likewise, you should ensure that you are logged out of any devices before leaving them unattended.
- So that everyone can understand what the conversation is about, only the official language/languages in your respective country is permitted in posts. Preferably use English in the global [ALL] and international [INT] groups, however you can write in your native language, relying on the Workplace translation function.
- The administrator of a group is also responsible for ensuring that the guidelines are followed by the group's members.
System administrators can see the content posted in every group – even groups that are private or secret.
Note that if you don't follow the guidelines, disciplinary action in accordance with Securitas' group and local policies may follow immediately. Failure to comply with these guidelines will be reported to your immediate supervisor.