Susanne Steiner

Location: Linz, Austria
Years with Securitas:
- Mobile services 2012
- Team leader, Mobile services 2013 -
My current role: Team leader in Mobile services which include Customer care, Employee training, support function to colleagues and close cooperation with the Alarm Monitoring Center
Topic studied and where: The Guard Report System (GRS) and Remote Video Solutions (RVS) in Berlin, Germany

Why did you apply for the Scholarship?

I am very interested in the Guard Reporting System (GRS) and in Remote Video Solutions (RVS) and I wanted to know how my colleagues in Berlin work with these new systems.

What did you learn/gain from the study visit?

I gained a lot of experience during my study visit. I had the chance to expand my knowledge regarding the GRS in combination with Mobile services and how the Alarm Monitoring Center work with these two systems.

How will you share this knowledge/ experience within your organization?

I would like to help my colleagues in Austria to work with the GRS by sharing my knowledge with them so that we can solve security matters in a faster way.

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