Skip to main content

Ibrahim Mahmoud

Location: Giza, Egypt
Years with Securitas: Various positions since 2009: Site Admin, Site Manager, Branch Coordinator, Branch Manager, Quality Coordinator
My current role: Customer Care Centre and quality assurance Manager, Downtown Branch Manager, since 2018
Topics studied and where: Conflict and crisis de-escalation, loss prevention in London, UK.

Why did you apply for the Scholarship?

I wanted to participate in an international study to obtain an in-depth understanding of conflict and crisis management internationally. I wanted to develop relationships with a global team, discussing the accountability that each of us has within the operations and the valuable technology utilized to allow us to succeed. I wanted to be an ambassador for my country, delivering a good message to other colleagues.

What did you learn/gain from the study visit?

I learned about different crisis management and de-escalation tactics, new preventive technology, learning and development programs, intelligence services and innovation strategies. The time I spent in London gave me an opportunity to meet wonderful colleagues from different fields/departments. The site visits were a marvellous experience, watching and learning about how we use different methods.

How will you share this knowledge/ experience within your organization?

I gained a lot of ideas, training materials, new technology ideas and new strategies which I will discuss with our Country President to determine a time frame for implementation. I will also share this great experience with my team/colleagues through training sessions/presentations.

Get in touch

Want to know more? Share your questions and thoughts in this form and we’ll answer as soon as we can.

Sorry, does not support Internet Explorer. To enjoy our website, try using a newer browser like Chrome, Safari, Firefox, or Edge.