Across several European countries, we’re harnessing artificial intelligence (AI) to improve how we deploy our security officers and plan day-to-day operations. Specialized branch and commute optimization initiatives are helping us work smarter, faster, more efficiently, and sustainably.
Ultimately, the goal is to deliver a better overall experience for both clients and officers. And it’s already making an impact.
Improving officer commutes
One of the key areas of improvement is commute optimization – leveraging AI to map out better routes and reduce the distance between officers and the sites they serve. By matching officer home locations, work preferences, skill sets, and site requirements, we can shorten commutes, streamline scheduling, and strengthen the alignment between officer expertise and client needs.
“Commute optimization is really focused on the individual,” says Jonas Florvik, VP of Intelligent Services. “We want officers to work as close as possible to where they live and match the right skills for the right site. That makes their day easier, and the client experience better.”
In early pilots across France and Germany, we already see promising results, with the potential to reduce daily commuting distances by 44% – a win for officer well-being, operational efficiency, and sustainability.
Optimizing client coverage
AI is also helping us optimize other operations, including how well our branch network covers our service areas. By analyzing data like branch size, travel distances, and client distribution, we can ensure the right resources are available where and when they’re needed, while reducing response time.
In Germany alone, this has led to a 10% average reduction in driving time to client sites, supporting both efficiency and sustainability goals.
And while AI plays an important role in identifying optimized routes and coverage models, it’s our local teams who bring those models to life. By combining AI-powered insights with on-the-ground knowledge and expertise, we’re able to tailor smarter staffing decisions to the real-world needs of our clients.
Laying the groundwork for smarter planning
These are just two ways we’re leveraging AI to optimize operations and maximize the value we deliver to clients.
As we continue to scale these efforts across Europe and beyond, we’re building a stronger foundation for smarter planning and improved service delivery for our clients.
