Securitas security Madrid

Dialog Leads to Improvement

Securitas engages in an ongoing dialog with its stakeholders. This gives us an understanding of their expectations and how we can improve.

We value the insights of our stakeholders to inform our strategy and better understand the issues most important to them. We have regular, often daily, contact with our stakeholders.

Working conditions our top priority

Each year external and internal stakeholders, including customers, employees, investors, suppliers and NGOs are invited to participate in our annual survey about our sustainability work and communication.

In the 2017 survey, working conditions such as minimum wages and overtime regulations were considered the most material issue by external stakeholders along with labor/management relations and human rights reviews of Securitas' operations. Among internal stakeholders, anti-corruption, risk assessment, training and health and safety issues were ranked most material, followed by working conditions.

We also regularly meet with different stakeholders, such as union representatives and investors.

Development of the sustainability work

We continuously work to improve our communication in the area of sustainability, for example, by providing more quantitative and qualitative data regarding the company's results.

With the feedback provided by our stakeholders we further developed the measuring and disclosing of performance indicators and have completed a sustainability report prepared according to the Global Reporting Initiative (GRI) sustainability reporting standards for 2017.

Regular customer surveys

Because our customers are one of our most important stakeholder groups, customer surveys are conducted on a regular basis in major markets.

The customer surveys from 2017 indicated three distinct areas where improvements are required:

  • Training: The security officers need the correct training for the assignment
  • Communication: More communication to make things easier for our customers
  • Service quality: Continue to ensure high quality with respect to services and personnel

Click here to read about how we work with security in a sustainable way in the Annual Report 2017

Securitas AB Sustainability Report 2017

PDF Version

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