Securitas security guard Las Vegas

Meeting Stakeholder Demands

Listed below are Securitas’ key stakeholders and a description of how we engage with them.

Our principal stakeholders


We must have an in-depth understanding of our customers' needs and industry-specific requirements, both to provide optimal and cost-effective security solutions and to meet their requirements on us as a supplier regarding sustainability.

  • Dialog forums: Securitas' employees at different levels frequently meet with customers and continuously engage in a dialog with them. Customer satisfaction surveys and evaluation reports are important tools.
  • Key issues:
    - The benefits of security solutions with a higher degree of electronic security
    - The cost efficiency of security solutions including technology
    - Securitas' ability to ensure continuity and performance delivery
  • Securitas' approach: In a more clear, transparent and sustainable way, communicate the benefits of electronic security, providing data showing how a predictive approach increases the level of security and, at the same time, make security more cost efficient.

Employees and employee representatives

Securitas' most valuable assets are our more than 335,000 employees, distributed over 53 countries around the world. Past, present and future employees are important to Securitas and considered part of our company's foundation.

  • Dialog forums: The most important forum is the ongoing daily dialog between our employees and Securitas managers at different levels. Securitas also utilizes tools such as employee surveys and several channels for reporting cases of non-compliance with Securitas' Values and Ethics Code. Securitas has a continuous dialog with local unions, UNI and the EWC.
  • Key issues:
    - Values and ethics
    - Recruitment and onboarding
    - Training and skill development
    - Talent management
    - Fair terms of employment
    - Health and safety
  • Securitas' approach: In order to attract, retain and develop our employees, Securitas strives to be a reliable employer. Developing and upholding solid human resources processes is a vital factor to our success. Securitas values proactive relationships and a constructive dialog with local unions as well as global union associations.

Shareholders, investors and analysts

An ongoing dialog with our shareholders and investors ensures the long-term development of our business.

  • Dialog forums: We publish interim reports and other continuous financial information, organize Investor Days, and conduct other investor and analyst meetings, roadshows and conferences. At the Annual General Meeting, all shareholders are able to exercise their influence.
  • Key issues:
    - The bottom line effects of Securitas leading the transformation of the security industry
    - How to manage the challenges related to the transformation to electronic-driven security solutions, and how to manage them
    - Maintaining stable and long-term operations
  • Securitas' approach: Provide solid data and figures supporting our strategy. Enhance the focus on how the transformation of offered services affects the financial results and how Securitas manages the risks associated with investing in electronic security solutions. Explain the benefits of the position as industry leader.


Securitas has many suppliers in its operations. Ensuring that our suppliers follow our requirements concerning values and ethics, among other things, is essential to Securitas.

  • Dialog forums: The main forum is the on-going dialog between our suppliers and Securitas representatives on all levels. In particular, when conducting negotiations for new contracts or re-negotiating existing contracts.
  • Key issues:
    - Quality of procured goods and services
    - Values and ethics requirements
    - Compliance with anti-corruption policy
    - Contract commitment and fulfillment of deliveries
  •  Securitas' approach: Provide our suppliers with information regarding our Values and Ethics Code and include compliance with the Code in our supplier contracts. We also have specific guidelines and standards for suppliers and conduct supplier risk assessments when required.

Industry organizations

As one of the largest companies in the security industry, Securitas is a driving force in raising the standards and levels of professionalism in the industry.

  • Dialog forums: Securitas holds memberships in local and global industry organizations, such as the Security Ligue, the American Society of Industrial Security (ASIS) and the International Code of Conduct Association (ICoCA). Meetings are conducted regularly.
  • Key issues: Status of security officers and the profession
    Remuneration issues
    Employee skills development
    Terms for values and ethics in the international security industry
  • Securitas' approach: Within industry organizations, strive to improve the status of the security officer profession, raise industry wage levels and intensify skills development efforts.

Local communities

Securitas plays an active role in thousands of local communities across the globe. Ensuring security and safety in all areas of society is a prerequisite for a functioning community.

  • Dialog forums: As a large employer and a trusted partner to our customers, we engage in a constant dialog with different parts of the societies where we operate.
  • Key issues:
    - Create work opportunities
    - Equal conditions for men and women, ethnic and religious minorities, individuals with disabilities, etc.
    - Procurement from local suppliers
    - Contribution to increased security and safety in local communities, through cooperations
  • Securitas' approach: Active participation in various local projects, such as security training in schools, promoting cooperation with local communities and suppliers, mentorship programs for young people, and employment opportunities for people having difficulties entering the job market. Securitas always strives to be engaged in the local communities.

Policy makers and authorities

Securitas cooperates closely with authorities in all countries where we operate – both to improve our business conditions and to explore new business opportunities.

  • Dialog forums: Securitas maintains a continuous dialog with authorities and policy-makers at the local, national and international level.
  • Key issues:
    - Laws and regulations concerning the security industry
    - Possibilities to expand assignments to ensure a safer society
  • Securitas' approach: Work to improve the business conditions in the security industry. Explore opportunities to take over non-core police tasks.

Related documents

Securitas AB Sustainability Report 2016

PDF Version

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